Professional Services

Technical Support Services

Credible and experienced security support services are critical to the profitability and success of a business.  Our highly experienced technical support team delivers support to customers for any possible need from basic day-to-day assistance to extremely demanding high-availability environments.  We deliver the technical support and expertise necessary to deploy,  configure,  maintain,  manage or improve your organisations network security for both new and exisiting solutions that are in place.  As in depth understanding as well as extensive experience on Firewall solutions includes:

  • Alcatel - Lucent - (Enterprise Networking and VoIP)
  • Huawei - (Cloud Services, Enterprise Networking)
  • Fortinet - (Fortigate UTM Solutions)
  • HP - (Enterprise Networking)
  • Cisco Meraki - (Enterprise Networking and VoIP)
  • Avaya - (VoIP)

Upgrade or Migration Value Added Support Services

Upgrades and migrations would seem to be an easy task to perform.  In reality, it is a complex service to provide.  Many resellers reply on vendor based migration tools to "copy-paste" from one technology to another.  Automated tools cannot catch the many years of nuances built into system.  A well-planned,  structured and managed upgrade process is what is needed to ensure your organisation maximises the capabilities and benefits of their new investment.

Firewall Health Check Service

Our Firewall Health Check Service can identify and recommend resolutions to potential issues with a firewall deployment,  so organizations can be confident they have a stable, healthy firewall implementation.  Our technical specialists,  who have years of experience implementing next-generation cybersecurity solutions,  can quickly determine the health of an organization's firewall,  uncovering and helping resolve any issues,  before they can become problems.   3G Consulting will review and optimise the critical components of an organisation's firewall deployment,  including:

  • Manufactures best practice
  • Full system health
  • Logging
  • Administrative access
  • Software versions
  • Licenses
  • Layer 2 and 3 setup
  • Interfaces
  • Virtual routers
  • Objects and profiles
  • Security policies
  • NAT policies
  • Redundant policies

Technology Implementation Service

Our experienced security engineers provide personalized assistance to create the optimal implementation for your business.  With our proven methodology for planning,  installation and configuration,  our engineers will ensure that each step of the process is done promptly and accurately.  With extensive knowledge and experience with various next-generation firewalls,  our engineers are able to assist with the following:

  • Enterprise & technology assessment
  • Solution and implementation design
  • Installation and configuration
  • Migrations
  • Promote your chosen solution to production
  • Auditing
  • Deployment assistance

Change Management and Change Control Service

  • Evaluation of Planned Changes
  • Development of test plan for change validation
  • Replicate customer environment and apply changes
  • Excute test plan and communicate the results

24/7 Helpdesk

We provide 24/7 technical support to our customers from technicians you trust to restore services and reslove issues.    Remote diagnostic support with defined key performace indicators for rapid,  restore and resolve objectives.

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